Ideas change everything

Faking your emotions at work

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WorkLife with Adam Grant |

WorkLife with Adam Grant

• April 2018

You manage your own emotions at work -- and your coworkers' and customers' emotions, too. How do you do it without burning out? To find out how to get into character, deliver a great performance and avoid exhaustion, Adam Grant talks with actor John Lithgow and takes you inside the call center at Zappos as well as the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co. and Warby Parker. (Audio only)

You manage your own emotions at work -- and your coworkers' and customers' emotions, too. How do you do it without burning out? To find out how to get into character, deliver a great performance and avoid exhaustion, Adam Grant talks with actor John Lithgow and takes you inside the call center at Zappos as well as the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co. and Warby Parker. (Audio only)

About the speaker

Organizational psychologist

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One of Adam Grant’s guiding principles is to argue like he's right and listen like he's wrong.

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WorkLife with Adam Grant: A TED original podcast

We spend a quarter of our lives at work, but too little time thinking about how to make it better. Organizational psychologist Adam Grant takes us inside unconventional workplaces to explore ideas we can all use to make work more meaningful and creative.

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